Terms and Conditions

1. Introduction

Welcome to Flaura Beauty (“Company,” “we,” “our,” or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of our website flaurabeauty.in, including all pages, products, services, and online features offered by us.

By using this website, you agree to these Terms. If you do not agree, please do not use our website or services.

2. Scope of Services

Flaura Beauty provides:

Sale of beauty and skincare products online; and
Booking of beauty, salon, and spa services (in-store or at-home).

We reserve the right to modify or discontinue any product or service at any time without notice.

3. User Eligibility

To use our website or make purchases, you must:

Be at least 18 years old; and
Have the legal capacity to enter into a binding agreement.

If you are below 18, you may use the website only under the supervision of a parent or guardian.

4. Account Registration

When creating an account, you agree to:

Provide accurate, complete, and up-to-date information.
Keep your login credentials confidential.
Be responsible for all activities that occur under your account.

Flaura Beauty is not responsible for losses arising from unauthorized access to your account.

5. Product Information

We make every effort to display product descriptions, images, prices, and ingredients accurately.
However, we do not guarantee that all details are error-free. Minor variations in color, packaging, or design may occur due to screen settings or product updates.

If you find an error or discrepancy, please contact our support team before using or applying any product.

6. Orders and Payments

All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
We accept payments via secure gateways such as Razorpay, Paytm, or other authorized payment partners.
Your order will be processed only after successful payment confirmation.
In case of payment failure or cancellation, we will not be liable for any consequential damages.

We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

7. Shipping, Delivery & Service Appointments

Products: Orders are usually dispatched within 2–5 business days, subject to stock availability and delivery location.
Services: Appointment slots are subject to confirmation via phone, email, or SMS.

Delays caused by courier partners, weather conditions, or government restrictions are beyond our control.

8. Returns, Refunds, and Cancellations

For Products:

Returns are accepted only for unused, sealed, and undamaged items within 7 days of delivery.
Certain personal care or hygiene products may not be eligible for return for safety reasons.
Refunds will be processed to the original payment method within 7–10 business days after inspection.

For Services:

Appointment cancellations must be made at least 24 hours before the scheduled time.
No-shows or late cancellations may result in a service charge.
Refunds for prepaid bookings will be handled on a case-by-case basis.

For detailed information, please see our Refund & Cancellation Policy page.

9. Use of Website

You agree not to:

Use this website for unlawful, abusive, or fraudulent purposes.
Post or transmit any harmful or defamatory material.
Copy, reproduce, or resell any part of the website without written consent.
Interfere with the site’s security features or attempt to access restricted areas.

Any misuse may lead to suspension of your access or legal action.

10. Intellectual Property Rights

All content on this website, including text, images, graphics, logos, and design elements, is the property of Flaura Beauty or its licensors and protected under Indian copyright, trademark, and design laws.

You may not reproduce, modify, or distribute any material without prior written consent.

11. User Reviews and Feedback

You may post reviews, comments, or suggestions, provided they are not:

Defamatory, offensive, or illegal; or
Used for advertising or spam purposes.

By posting feedback, you grant us a non-exclusive, royalty-free, worldwide license to use it for marketing or promotional purposes.

12. Third-Party Links

Our website may include links to external websites (payment gateways, partner brands, etc.).
We are not responsible for the content or practices of these third-party sites. You are encouraged to review their policies before transacting.

13. Limitation of Liability

Flaura Beauty shall not be liable for:

Any indirect, incidental, or consequential damages arising from use of the site or services.
Reactions or side effects caused by misuse of products.

All products should be used as directed. In case of allergies or adverse reactions, consult a dermatologist or healthcare professional.

14. Indemnification

You agree to indemnify and hold harmless Flaura Beauty, its directors, employees, and partners from any claim or demand, including reasonable attorney’s fees, arising from your breach of these Terms or violation of any law or third-party rights.

15. Privacy

Your use of the website is also governed by our Privacy Policy, available at https://flaurabeauty.in/privacy-policy.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of [insert city/state, e.g., Delhi/Mumbai/Punjab].

17. Amendments

We may update or modify these Terms at any time without prior notice.
Your continued use of the website constitutes acceptance of the revised Terms.